Jhili FAQ — All Your Questions Answered in One Place

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address. A reset OTP will be sent to you. Verify the OTP and set a new password — the whole process takes under 5 minutes.

Too many incorrect password attempts may temporarily lock your account. Wait 15–30 minutes and try again, or reset your password. If the issue persists, contact us via Live Chat for a quick resolution.

For security purposes, if an active session is detected on multiple devices simultaneously, older sessions may be automatically terminated. To stay secure, use one device at a time and log out when you're done.

Jhili automatically logs you out after a period of inactivity. This is a security measure — especially important on shared devices. You can adjust the session timeout in your account settings.

Yes, you can update your mobile number and email address from account settings — however, you will need to verify via an OTP sent to your current number or email at the time of the change. For security reasons, this process may take a moment.

Jhili supports deposits via mobile banking, bank transfer, and various e-wallets. All methods are secure and processed instantly. Simply log in to your account and select your preferred method from the Deposit option.

The minimum deposit amount on Jhili varies by payment method. Mobile banking typically has a very low minimum, so anyone can get started comfortably. Visit the deposit page in your account for the latest limits.

Deposits via mobile banking and most e-wallets are instant — funds typically appear in your account within 1–5 minutes. Bank transfers may take a little longer. If more than 30 minutes have passed, please notify support.

Jhili does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction charges — this is governed by their respective policies.

If funds have been deducted from your mobile or bank account but have not appeared in your Jhili account, note down the transaction reference number (Transaction ID) and contact us via live chat. We'll verify and resolve it promptly.

Daily deposit limits depend on your account type and verification status. KYC-verified accounts have higher limits. As part of responsible gaming, you can also set your own deposit limit — something we actively encourage.

No. Per Jhili's policy, deposits must be made from an account registered in your own name. Payments from third-party accounts are not accepted and may result in a refund or investigation.

Jhili typically processes withdrawals within 5–15 minutes. Mobile banking is the fastest option. Bank transfers may take longer — up to 1–3 business days. Large withdrawal requests submitted after midnight may be processed the following morning.

The minimum withdrawal amount varies by payment method. You can check the latest limits on the withdrawal page in your account. Minimum thresholds are kept reasonable so that all members can withdraw funds conveniently.

Yes. KYC verification is required before your first withdrawal. This is in line with international security standards and is in place to protect you. Submit a photo of your national ID or passport — approval typically takes within 24 hours.

A withdrawal request can be cancelled while it is in "Pending" status. Once processing has begun, cancellation is no longer possible. Please double-check all details before submitting a withdrawal request.

Bonus balance generally cannot be withdrawn directly. You must wager a specified amount before the bonus can be used. Once the wagering requirements are met, your winnings can be withdrawn. Each bonus has its own terms — Promotions Page here.

If a withdrawal has been pending for more than 15–30 minutes, contact us via Live Chat with your withdrawal reference number. Our team will verify and act on it promptly.

Once you register on Jhili and make your first deposit, the welcome bonus is automatically credited to your account — no separate application needed. Bonus amount and terms Promotions Page here.

A wagering requirement means you must place bets totalling a specified amount using your bonus funds before any winnings from that bonus become withdrawable. For example, a 5x wagering requirement means you need to wager 5 times the bonus amount. This condition varies for each bonus.

Join Jhili's referral program and invite your friends or contacts. When they register using your referral code and make their first deposit, you earn a bonus. Details Promotions Page here.

Yes. You can play without accepting a bonus if you prefer. There is a bonus opt-out option in your account settings. Many experienced players choose to skip bonuses to avoid wagering requirements.

The cashback bonus returns a set percentage of your total losses within a given period (usually weekly). This type of bonus typically comes with lower wagering requirements. Current cashback offers Promotions Page here.

Every bonus has an expiry period — typically 7–30 days. If the wagering requirements are not met within that time, the bonus balance is automatically forfeited. Always read the terms and expiry date carefully when you receive a bonus.

Jhili offers 500+ games, including Live Casino (Live Baccarat, Roulette, Dragon Tiger), slots (classic & video slots, jackpot slots), fish games, and much more — with new games added every week.

Yes, Jhili's Live Casino is available 7 days a week, 24 hours a day. Real dealers are always on standby. Brief downtime may occasionally occur during provider maintenance, which typically lasts only a few minutes.

In most games, play resumes from where it left off once your connection is restored. The outcome of any bets in progress at the time of disconnection is recorded on the server. If you experience any issues, contact support with the time and amount of the bet — it will be investigated and resolved.

Yes. All games on Jhili come from internationally certified providers that use RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Results are entirely random and unbiased.

Yes, almost all of Jhili's games are fully optimized for mobile. You'll get a great experience whether you play on a browser or the app. Downloading the Jhili app gives you an even smoother gameplay experience on mobile.

In Fish Games, you shoot fish swimming across the screen to earn points. Larger or rarer fish are worth more points. You can set your own bet amount. The better your aim, the greater your chances of winning. Jhili's On the Fish Games page details are available.

Start by refreshing the page or reloading the game. If the problem continues, clear your browser cache, or try a different browser or app. If it still persists, contact us via Live Chat with the game name, time, and a description of the issue.